Building Teams, Expanding Territories: Inside the Mindset of Franchise Owner Ready to Scale
Ever wondered if freedom from your 9-to-5 could actually mean more time for yourself and your family without sacrificing your income or sanity? In this episode, you’ll meet someone who not only made the leap into franchising but did it with a twist most people never see coming. She found a way to turn the “side hustle” phase into a secret strategy for growth, leaned into the awkward parts of business ownership (hello, cold calls), and even managed to make her first big breakthrough while on vacation. But the real surprise? There’s one thing she still dreads… and it’s probably not what you think. Curious what it is, and how she’s planning her next big move? Stick around to find out.
My special guest is Kendall Kineard
Kendall Kineard knows what it’s like to take a big risk and come out stronger on the other side. After years spent balancing a demanding career in physical therapy with the responsibilities of family life, Kendall decided to transition into franchise ownership with Assisted Living Locators. She’s spent the last two years building her business, learning the ropes of self-employment, and embracing the freedom that comes from being her own boss. What sets Kendall apart is her resourceful, down-to-earth approach—she’s not afraid to get uncomfortable, try new things, and put herself out there to grow her network. Her experience gives her a unique perspective on everything from work-life balance to the importance of relationships in business, making her story relatable and inspiring for anyone considering a similar path.
“You can do anything for three years—if you give it everything you’ve got, all that initial fear fades and you find your stride.”
In this episode, you will be able to:
- Discover how real people successfully made the leap to self-employment and what you can learn from their journeys.
- Uncover the surprising benefits of owning a franchise that can fast-track your path to business growth.
- Master practical strategies for balancing your work and personal life without burning out.
- Learn how to expand your business smartly by tapping into the power of franchising.
- Gain insights into hiring and managing a winning team that drives your franchise to new heights.
Real People’s Franchise Success
Franchise success stories illustrate how everyday individuals turn opportunities into thriving businesses. These examples offer practical insights and inspiration for aspiring owners facing similar challenges. Understanding real experiences helps prepare for the realities of owning and growing a franchise.
The resources mentioned in this episode are:
- Explore franchise opportunities with Assisted Living Locators.
- Utilize business coaching services provided by your franchise or seek local business coaches for guidance.
- Join and participate in local Chamber of Commerce networking events.
- Use a digital calendar (such as your phone calendar or apps like Calendly) to manage and block off personal and professional time.
- Hire a professional bookkeeper or accountant to manage your business finances and reduce distractions.
- Listen to the Free Agent Podcast with Meg Schmitz for real stories of self-employment and business ownership.
- Contact Meg Schmitz to schedule a free, no-obligation call for insights into entrepreneurship and franchise opportunities.
- Use the form on the Free Agent Podcast page if you’d like to be considered as a guest on the show.
Subscribe now to our FREE Franchise Insights to get every new podcast episode delivered to your inbox! Free Subscription. No spam. Not sold to others. Unsubscribe anytime.
Click to Take the Leap into the full interview transcript of the Free Agent Podcast, Episode 8.10 with Meg Schmitz and her guest, Kendall Kineard
Free Agent Podcast with Meg Schmitz – Guest: Kendall Kineard, Franchise Owner & Assisted Living Locator
Meg Schmitz:
Hello, everyone, and welcome to or welcome back to the free agent podcast. My name is Meg Schmitz, your lovely hostess.
If you’ve been here before, then you know that this discussion is all about free agency and taking control over your financial future. I’m excited about my guest today as a repeat guest. And I’ll get to Kendall in just a second. For those of you who haven’t been here before, the mission of my show is to share inspiring conversations with real people who took the leap into self employment, business ownership, franchising, and freedom from corporate refugees from corporate refugees and executives tired of the desk job and entrepreneurs and investors looking to share camaraderie and inspiration through their own business journey. My podcast aims the spotlight on real people who stepped into the unknown to control over their destiny and became their own boss.
And Kendall Kineard is exactly who you need to hear from because she is one of my favorite success stories, although there are bumps along the way. But I’ve had Kendall on once before, and we got into a little brief email exchange, and I wanted to have Kendall come back because now you’ve got. You’ve got some legs, you’ve got some experience, and. And your business has given you some new opportunities and challenges and freedoms and that I want my audience to hear about. So welcome back, Kendall.
Kendall Kineard:
Thank you for having me.
Meg Schmitz:
So you landed with assisted living locators. What? How long ago was that now? Is that 20?
24? 23? Oh, my gosh. Time flies.
So now then, you’ve got two years of experience under your belt. That’s right. Okay, so I think we were emailing around the holidays and you were taking your family somewhere, and I was so excited to hear just the tone in your email, some of the flexibility and freedoms that you’re truly realizing as a business owner. So I don’t know where you want to start, but let’s just jump into what business is like now and then why don’t we talk about where business is now and then we can go back in time and talk about some of the twists and turns that got you to where you are today.
Okay, so I’ve pretty much, I would say in the last six to eight months, have been doing this full time.
Kendall Kineard:
Now I’m not working three jobs like I was before, and yeah, I have I feel I was just thinking about this morning that I just have a, like a weight lifted off my shoulders that I, when we first met each other, that I was just bogged down and miserable in life in general. And so when I think about what I do for a living in a career I have, like, I enjoy it now instead of just, oh, I gotta get up, you know. And like, I used to dread Sunday nights because it meant Monday was coming. And now like last night I was like, oh, okay, like the week’s about to start. And besides, you know, getting up early to get my kids from school, get ready for school, that’s the hardest part of Monday morning now.
Meg Schmitz:
So it’s just, it’s, it’s been great. It’s a total paradigm shift from where we were because you were the epitome of that frustrated person in a job that was being dictated by insurance companies. And there’s, there was a lot that was bogging you down from the corporate standpoint. Right. And now, gosh, I didn’t realize how that you were still working three positions.
Kendall Kineard:
Yeah. So I’d. Being a physical therapist, it, it allowed. It was funny because when I first jumped on, the corporate part of this franchise was very worried that I was still working. But the way I looked at it was, it was my way of also marketing because it got me in the door of a lot of places that I wouldn’t have been able to get into had I just walked in the door.
But by getting a part time job at these places doing physical therapy, it also opened me up to like a client base that needed some assistance. So to me it was strategy and also paying some bills and helping putting food on the table at the same time. So yeah, so I did part time jobs with two companies and I’m still there, but I just haven’t had, had to work. I can be more selective of my time and actually because the franchise has picked up on how busy I am, it’s harder for me to actually, you know, take shifts when they call me, unfortunately. So.
Meg Schmitz:
But yeah, do you keep, do you keep those relationships open to potentially go back and work some hours or are the relationship set now?
Kendall Kineard:
So I try over the holidays things got really crazy and so I was unable. But I try to check in each week unless there’s another meeting at the same time that the meeting for the one business, one company is I try to go to their meetings just so I’m a fresh face and then like provide breakfast or whatever for them just to kind of reintroduce Myself, if there’s new faces and then the other company, I’m, I’ll, you know, send them a text or an email and just say, hey, just checking in to see if y’ all needed help with any, you know, that kind of thing to keep. That’s the one thing I not coming from an advertising sales business world that I had to learn. Like, consistency is key as far as, like, you know, following up with people and letting them know you’re here, because it’s not like people intentionally don’t use you.
It may be that you’re just not fresh on their mind when they’re trying to solve a problem. And so the more your face is in front of them, the more they see you know, the more they’ll say, oh, wait, I know somebody that can help with this or that has resources.
Meg Schmitz:
So this is such a great reminder, not only for me, but also for people who are listening. If you’re not present, then it’s easy to forget you if you’re not out there. And for you especially, case in point, unfamiliar ground for you, but you knew you had to embrace it in order to elevate your business and get more referrals.
So while it was uncomfortable in the beginning, now it’s really paying off for you.
Kendall Kineard:
Yeah. And the, the good part, you know, about having a franchise is there’s, there’s tools that they provide you to help, to try to help you be successful because they want their, you know, they want their franchise to be successful. So, like, we also have business coaches that we can meet with every so often. And, and that was who really drove home, like, the consistency part of things and kind of guided me through that because that was, you know, brand new territory.
So they’re like, this is what you gotta do. Even though it’s awkward, you gotta do it.
Meg Schmitz:
So it doesn’t seem like it would be awkward for you as I got to know you when we were working together. You’re. You’re social and you’re easy to talk to and relatable.
And so it’s kind of funny to me that it would be awkward for you, but I guess maybe it was unfamiliar. It’s just something that you hadn’t done. Does it feel more comfortable now?
Kendall Kineard:
Yeah. And because I’m not like a salesperson, like, I hate going like, cold calling and being like, hey, do you got anybody for me?
You know, so I’ve had to, like, turn my approach to, hey, let’s go grab lunch and try to be like, build a friendship with all of these People that I would be working with so that we both trust each other and that they see that I’m not there just to make a buck, that I’m really there to try to help the clients. And the other. The other part of it is I really try to go above and beyond what I’m. I’m really required to do. So, like, honestly, I’m.
The way other companies that are similar to what I do function is they just provide the name to the. To the people, and then that’s all they do. And they’re, you know, and it’s kind of actually put a bad rap for referral people doing business that way. So, you know, I try to keep up constant communication through the whole process, and then I help gather any materials. Like, I tell them, I’m like, I’m the runner.
Whatever you need, whatever you need picked up or delivered, like, call me and I’ll do it, you know, to really try to make the process seamless. So I try to add. I try to add something to the table so that I’m a joy to work with instead of to pay.
Meg Schmitz:
And you. I want to go back to something that you had said about a coach, because a lot of people wonder, she doing it on her own or do you. So is that coach provided by assisted living locators or did you find someone locally?
Is provided by the franchise. Okay.
So. But there. I mean, but now that I’ve. I’ve been doing a lot of networking within, like, chambers and stuff like that, they are readily available in the community. So.
Yeah, I think you just. It’s kind of like a dating process, probably. You just need to find somebody that. That fits you and you feel like you’re getting something out of. Because we have several different ones.
And, you know, talking to fellow franchisees, we all think differently of the coaches as far as, like, who we. Who we feel like fits us the best and who gets what we’re trying to get the best. Like, so it’s definitely, you know, find someone that fits what you’re looking for. Yeah, does the things that you need. So good.
Good clarification on that one. That is important to be in alignment and. And working with somebody who’s inspiring and motivating, but in the end, you’re the one who has to do it. I also appreciate that you’re. You shifted the paradigm from sales to problem solving so that when you’re working with a referral source, you’re.
You’re solving a problem and not just asking for a referral. Right. Because nobody Likes the, the car salesman type. You know, sorry, that puts a bad rap on car salesman. But like you know, just the
give me something, give me, give me, give me. You know, to try to provide something for them, to be a resource for them instead of what. What do you have for me? You know, a give versus a take kind of thing.
Yeah. So at home, talk about some of the. You were so frustrated when we were working together. I remember you sitting outside your. I think your daughters ballet or something that she was doing dance when we first talked.
Kendall Kineard:
Since then, no longer doing that. But she’s something. So yeah, we’re still doing all the things. But I definitely have time now to, to shape my day. Like they’ll.
There’ll be times where I work later and let my husband kind of do things if that needs to be the case. And then I can kind of schedule and I, you know, you mentioned like I was on vacation. I feel like that’s when everything happens. Like the first, the first time I really picked up business was probably the summer of 24. We went on a road trip to Colorado for, for a week and a half.
And I think I got more business in that month than I had the entire time I had signed up. Like that was when it really started clicking and I wasn’t even in town so I was like having to. I usually like to go on the tours with all of my people that are looking for places and I would have to tell them I’m out of town, but I can schedule the tour for you. I just won’t be able to meet you there. And it ended up, you know, I was able to do business and not even be in town.
So that’s what I really like about this is I can go on vacation but not feel like I’m leaving things high and dry for a week or whatever. I can take it with me and kind of just work as I need to.
Meg Schmitz:
That’s amazing. I didn’t know that at all that, that there was that coalescing of, of you being away and your business really starting to roll in and you being able to manage being on vacation. Did you still enjoy the vacation or did you feel.
Kendall Kineard:
Yeah, I did. So I would like get up in the morning and the good thing about going to Colorado is you’re. You get up first thing in the morning. It’s like lunchtime where, you know where I’m, where I work and so I could work a few hours there. And then by the time you get to lunch, people are done working.
So the being behind Your time zone kind of played in my favor of I could do a few things and still enjoy most of the day. So it worked out.
Meg Schmitz:
And so now you’re continuing to participate in your kids activities. And your husband, is he still coaching? He is.
Good. So the good part about their team, they practice in the morning so he has his afternoons where he can help out. And now and my kids are getting older too, so they’re a little more self sufficient which makes life easier as well. As far as having to run out to do something, I don’t have to worry about things going crazy, you know. So how old are they now?
Kendall Kineard:
12, 10 and 8.
Meg Schmitz:
Okay. They’re not in the driving years yet when they really start to become independent. They’re not teenagers yet. Yeah, but, but to your, to my audience, this is such a great case study in being uncertain being and making the choice to not be unhappy but to go forward towards something that was going to be uncomfortable.
There was, I remember that there was, there was the approach piece of it. It Assisted living locators fits nicely with your degree, your advanced degree, your I will say passions. But it, it didn’t disrupt, it didn’t ruin something that nurtures your soul. You’re, you’re pretty straightforward about your career and so great case study that now you have moved away from uncertainty to certainty and out of unhappiness and into satisfaction. I think I saw on your email that you’re looking to expand your business.
How are you going to do that?
Kendall Kineard:
So there’s territories that touch mine. So I’m hoping to maybe purchase one of those and then you know, build a team because just from other franchisees that have done it, the ones that have, are building like a strong team are really, you know, doing well. So that’s the challenge now is finding someone that you trust that also believes in the things you believe in or like really has the same mindset as you as far as helping these families is what I’m looking for. So that’ll be the next, you know, wave I have to ride.
It’s funny because I was when I started, you know, I’m in the fetal position on the floor. Oh my gosh, what have I just done? Talking about the business coach texting her at like three in the morning because I wake up in a panic. Those days seem to have subsided, thank God. And, and also the, the CPA I use, he, he said, you know, it’s funny to watch franchisees like when I first get them but, and then the second year and then by the Third year, you can almost see them, like, sitting at their desk with their cigar in their mouth.
Like, I, I’ve gotten to a point now where I’m a little more comfortable. And so it’s funny. And when I interviewed other franchisees, they’re like, I just told myself, give it three years. I can do anything for three years. And it really is like, three years is the point where it’s like, if you really give everything you’ve got into it and you make it to three years, all of that initial stuff that was really scary is not really the case anymore.
I mean, don’t get me wrong, it’s like literally riding a wave because you’ll, you’ll be feeling good about something, and then all of a sudden you don’t have any phone calls for a few days and you’re just like, what do I need to be doing? What do I need to be doing? And so, and now it’s just like, another wave’s coming because you’re thinking about growing, but you don’t want to, like, lose, lose what you’ve started or why you started. You don’t. Like, in my opinion, like, I do want to grow, but I don’t want to become like a factory that loses the personal, personal touch of things.
So, you know, where some people, money might be their, their goal, like, they want to make a lot of money. Mine is like, I, I want to, to be able to support my family, but I also don’t want to lose my touch with these families that are really like, overwhelmed. And I don’t want it to be, you know, just like a transaction, I guess.
Meg Schmitz:
Great point. The.
As I consider my own expansion with my, my franchise, I’ve got a single location now, and I’ve done this before with great clips. I went from a single, and I bought the second one from somebody who wanted to exit the system. And I, I opened five total. But along the way, Kendall, what you’re talking about is exactly what I wanted to build into my culture, because it wasn’t a great culture to begin with until I really took the time to say what you just said. I don’t want it to be a factory.
I don’t want it to be revolving door. I don’t want it just to be about money. Yes, that’s why we get into businesses to make money. Why else would you get into something like this? But, but to keep that, that stamp on your families, on your referral sources, so that they continue to perceive you as being that caring and compassionate problem solver.
So Question. Have you been doing all of this for the last few years on your own or do you, have you hired any administrative people?
Kendall Kineard:
No, like my husband’s on the payroll, but every now and then I need him to help me move somebody out that needs to move quick. So I’ll be like, I’ll pay you to come, I’ll pay you to come help move this person. Or you know, we’re supposed to keep our cars fairly clean.
I don’t know that I’m great at that. But so he’ll wash the car, you know, that kind of thing. But as far as, you know, running it, it’s just me right now.
Meg Schmitz:
And so as you look to expand, what do you have the role defined of who you’re looking for?
Kendall Kineard:
I think what I’m looking for, so I don’t have it defined obviously, but in my mind I’m thinking I would want somebody that kind of does exactly what I do. Just, you know, that would be four feet going in all the directions instead of just me doing it all that way. It would kind of reach out, you know, be able to go further out than what I’m able to do right now as far as like time wise.
Meg Schmitz:
So are there people at any of your therapy locations who would be a good target to either?
Kendall Kineard:
That’s what I’m thinking. I just told my business coach, like, I think I. I mean, I’m not closed off to people that aren’t in healthcare, but I do like, you know, being a physical therapist, I feel like when I walk in the B building, based on how it smells, based on how people interact with the people, I can kind of get a good idea of whether I would want my family member in here. And so I like having that perspective. But obviously like I’m not close minded to having other people and I have that group of people kind of at my fingertips where I. The other one I would have to go search out. Probably do more of like a strict interview process to make sure they fit the mold, I guess.
Meg Schmitz:
Have you managed people in the past?
Kendall Kineard:
I have. Not your kids, right? My kids and my husband. I was just thinking as I.
About the dog medication. This is random. Sorry. I take left turns. But I was putting, I was like thinking about when the dogs flee and tick medication was due.
And then I thought if something happened to me with my family know to give the dog the flea and tick medication. And then I’m like, I wonder what all I do that they don’t realize I do. That thought just hit my head. But no Actually, at my very first job, somebody told me that I would probably never make it as a manager anywhere. I know, right?
So that’s always stuck back in the back of my head, and. And it would be nice to prove people wrong. But, yeah, I’ve never really had. In, like, a working environment. I have.
Not now, coming up through school, you know, I’ve had to manage, like, teams and stuff like that, but not in the work environment.
Meg Schmitz:
So it will be. It’s really not a whole lot different from kids because I was very much like you. I never managed anybody. And then all of a sudden, I had these businesses, and my husband backed away from the business.
He’s the one who got us into it, and he backed away. I had no management experience. I had to. I. I wish I had a business coach back then who could have helped me be more understanding about my employees and the demands on them, because I came into leadership ownership with a. A demanding mentality rather than.
Rather than creating a culture that was supportive for them. Like, you got to do it this way. And I wasn’t. I didn’t necessarily have my finger on the pulse. And so, like you, my employees were the ones who told me I had no management skill because they would leave.
That’s pretty. Pretty brutal. But. But then to be a student of humanity and to pay attention to how to integrate other people into your culture, and I think for. For you then creating that.
What does that office structure look like? What is that? What is Kendall’s method look like? So that it’s still assisted living locators, and you’re true to the franchise, but you’re creating, really, your own culture with your. It’ll be a small team, but it’ll be your team, right?
Kendall Kineard:
Yeah.
Meg Schmitz:
So you’ll get there. Look at it, you know, look at where you’ve come from already and how much you’ve accomplished in the. In the three years that you’ve been doing business. And I’m glad that you brought that up, too.
I have to take my own medicine, because I said it to you and I’ve said it to everyone else that I work with. Once you make this decision, there’s the honeymoon phase, and then there’s the reality phase, and then there’s the I’m not growing fast enough phase. And then you start to hit your stride and it all comes together, but you have to give your brain time to adapt to all of this. It doesn’t come naturally, does it?
Kendall Kineard:
No, it’s like.
Like you think you’re leaving something because of the Stress and worry and blah that you hated there. But you are taking on a new type of stress and worry. It’s not as awful to, to me, it’s a different type in a sense that like now you’re kind of in control of that. But there’s always in the back of your mind, like, is there something I should be doing that I’m not doing? Am I doing enough?
Is it okay that I’m not doing anything right now? You know, there’s those thoughts that you’re having now that you’re in control. You’re just like, am I doing enough or am I about to screw it up again? You know, that kind of thing.
Meg Schmitz:
I have a coaching.
I won’t say client because she’s not paying me, but I’ve got a gal I’ve been coaching and she let me know this morning that she thinks she’s got Covid and she’s been on the couch all weekend. So shouldn’t she keep her appointment with me this afternoon? Or said, amy, you need to take care of yourself. You’re self employed. This is all you call the shots.
If, if you need a day off of work for mental health or whatever, it’s not mental, it’s. She feels like crap. Right. So giving yourself permission to, to back away. Well, and it’s permission too to go to your kids basketball games or whatever it is that they’re involved in.
Do you use a calendar where you can block off time for.
Kendall Kineard:
I use my phone calendar. I used to be a paper calendar person and then I have too many schedules. So like having to wait until I get in front of the paper calendar to write it all down, that would never happen. So I’ve gotten to where I just throw it into my calendar.
So now every night before I go to bed, I can just look at tomorrow and be like, okay, these are all the things I have to do. And it makes it easy for things like, you know, like this or if you have an online meeting, they send the invite. It automatically goes to your calendar and upload. So you have it there to remind you. So yeah.
Meg Schmitz:
Do you block time for your kids activities?
Kendall Kineard:
I mean I put their activities on my calendar, so I guess, yeah, that would be that. And to remind me because there was, there’s been times where I’m like, oh gosh, you had practice today. I totally forgot.
So yeah.
Meg Schmitz:
What I like about that, because I don’t have any employees, I don’t have any admins. It’s all me, all the time. I learned a long time ago and was really. When my son was growing up, we didn’t have apps like we’ve got calendly now.
But you can. One of my really successful guys in Milwaukee has four kids and he was not going to be beholden to his coaching practice. He was going to, he was traveling like crazy and he was missing all of his kids activities. So more than anyone, it was Jason who taught me block it off. They don’t.
Your clients don’t need to know. All they see is, oh, I can’t get time on Jason’s calendar until next week. Right. They don’t need to know what you’re doing. But for him that was such a great story.
Jason blocked off every Friday as a date day for his wife. Oh, that’s nice. He’s always had a four day practice and no one questions what he’s doing on a Friday because it’s his business. I think if we all went to four day we’d live longer. I don’t understand why we don’t have a four day week.
Kendall Kineard:
I mean, yeah, but like you can. I know, right? There was one day that my house was caving in on me. Not literally, but, you know, figuratively with crap. And I was like, I’m not working today, I’m going to to clean my house.
So. Yep.
Meg Schmitz:
And you’re talking about something that, that I was just thinking this morning I should do a video about work, life balance and how important it is for us to take that time and let, let things settle. Listen to your body. Lie on the couch if you have to.
That’s what I did all weekend. My knee just swelled into this great big melon on overnight on Friday. I didn’t do anything all weekend but ice it and elevate it. And I got caught up on LinkedIn and emails and all sorts of things that because of a five day week and I need to be here but in seat. Yeah, button seat.
But if you’re distracted and you’re not really using your calendar properly, then it’s easy to get caught up in doing the distracting stuff instead of the necessary.
Kendall Kineard:
That’s right. I have that problem with like doing my bookkeeping. I don’t really want to pay somebody to do that, but I really hate to do it. So I push it back and back and back and then I’m like 10 months behind.
Oh yeah.
So I’ve had to put that on the calendar to remind me to just sit down one day and do it. It really doesn’t take that long if I just do it. But it’s the thought of doing it that keeps me from starting.
Meg Schmitz:
Well, another case in point for business owners is in the beginning, it’s easy to wear all the hats because money, you maybe don’t have the income to pay for someone else, but. But I’m like you.
Taxes, I hate them. And accounting. I don’t enjoy having to keep track of all these businesses that Pete and I own and operate. And became really clear to me that I was at a point in my business that just spend the money because the time and effort we spend agonizing or avoiding, it’s all just negative energy. So.
So pay somebody to take that negative energy off your calendar. And then you’ve got. You don’t have a distraction now. It’s. It doesn’t weigh on you.
Kendall Kineard:
That’s the problem. It weighs on me. And then I just feel like I can’t rest until it’s done. But then I don’t want to start it because I hate doing it. So then I just sit there in that feeling.
I hate that feeling.
Meg Schmitz:
I do, too. It’s. Yeah. Think about all the other things that, that you could be doing if somebody else would just take that off your plate.
Kendall, get someone to take it off your plate. True. From me to you. It’s. It’s so great to get an update from an accountant or from my bookkeeper.
Okay, I need to do a little bit, but I don’t have to do the whole thing anymore. Makes me so happy that I can answer an accountant’s email or the bookkeeper and provide a couple of quick answers to things that they. Professionally, they went to school for it. You love doing it. Great.
I don’t. So I’m happy to hand that off.
Kendall Kineard:
Maybe that should be my goal in the year. To hand that off.
Meg Schmitz:
Yeah, do it.
Let’s check in in a couple of months and find out how you’re doing towards that end, because it just makes life so much easier. I. It was December 31st. I had an epiphany. And I don’t usually set goals for the new year, but my goal was to reduce distractions.
So it’s not a number goal, but it was a real wake up call to recognize what is necessary and essential and what is a distraction. And if the distraction is taking me away from where my time and effort is best spent, then hire somebody to do it right. So I’m taking my own medicine at this point. I’m preaching, but to the. To everyone, including yourself, yeah, you can do it.
You can do it. Because I think Then when you. Once that is gone, then.
Then you focus on the things that you know. Joy, fun, and yes are my three favorite words. Joy, funding, yes. If it’s not, then the answer is no. So that’s it for your bookkeeping and accounting.
It does not bring you the joy, fun, and yes, that is true.
Kendall Kineard:
That is true.
Meg Schmitz:
All right, so you’ve got a goal for this year, and I’m going to put it on my calendar to check in with you, say, in June to find out how you’re doing. And when do you think you’re to be ready to expand?
Kendall Kineard:
Hopefully in by June.
Meg Schmitz:
Oh, good. All right. I’m going to send you a calendar invitation, then we’re going to catch up.
Kendall Kineard:
All right, sounds good.
Meg Schmitz:
Well, thanks for taking the time this morning to give me the update, and I’m just delighted and tickled for you.
I love assisted living locators. My people who have landed there are successful and happy, and I’m glad that you had the time this morning to bring me up to speed on what’s going on.
Kendall Kineard:
Yeah. You’re one of my favorites, and you made this all possible, Meg.
Meg Schmitz:
Oh, thank you. I.
Free Agent Podcast with Meg Schmitz – Guest: Kendall Kineard, Franchise Owner & Assisted Living Locator
Meg Schmitz:
Hello, everyone, and welcome to or welcome back to the free agent podcast. My name is Meg Schmitz, your lovely hostess.
If you’ve been here before, then you know that this discussion is all about free agency and taking control over your financial future. I’m excited about my guest today as a repeat guest. And I’ll get to Kendall in just a second. For those of you who haven’t been here before, the mission of my show is to share inspiring conversations with real people who took the leap into self employment, business ownership, franchising, and freedom from corporate refugees from corporate refugees and executives tired of the desk job and entrepreneurs and investors looking to share camaraderie and inspiration through their own business journey. My podcast aims the spotlight on real people who stepped into the unknown to control over their destiny and became their own boss.
And Kendall Kineard is exactly who you need to hear from because she is one of my favorite success stories, although there are bumps along the way. But I’ve had Kendall on once before, and we got into a little brief email exchange, and I wanted to have Kendall come back because now you’ve got. You’ve got some legs, you’ve got some experience, and. And your business has given you some new opportunities and challenges and freedoms and that I want my audience to hear about. So welcome back, Kendall.
Kendall Kineard:
Thank you for having me.
Meg Schmitz:
So you landed with assisted living locators. What? How long ago was that now? Is that 20?
24? 23? Oh, my gosh. Time flies.
So now then, you’ve got two years of experience under your belt. That’s right. Okay, so I think we were emailing around the holidays and you were taking your family somewhere, and I was so excited to hear just the tone in your email, some of the flexibility and freedoms that you’re truly realizing as a business owner. So I don’t know where you want to start, but let’s just jump into what business is like now and then why don’t we talk about where business is now and then we can go back in time and talk about some of the twists and turns that got you to where you are today.
Okay, so I’ve pretty much, I would say in the last six to eight months, have been doing this full time.
Kendall Kineard:
Now I’m not working three jobs like I was before, and yeah, I have I feel I was just thinking about this morning that I just have a, like a weight lifted off my shoulders that I, when we first met each other, that I was just bogged down and miserable in life in general. And so when I think about what I do for a living in a career I have, like, I enjoy it now instead of just, oh, I gotta get up, you know. And like, I used to dread Sunday nights because it meant Monday was coming. And now like last night I was like, oh, okay, like the week’s about to start. And besides, you know, getting up early to get my kids from school, get ready for school, that’s the hardest part of Monday morning now.
Meg Schmitz:
So it’s just, it’s, it’s been great. It’s a total paradigm shift from where we were because you were the epitome of that frustrated person in a job that was being dictated by insurance companies. And there’s, there was a lot that was bogging you down from the corporate standpoint. Right. And now, gosh, I didn’t realize how that you were still working three positions.
Kendall Kineard:
Yeah. So I’d. Being a physical therapist, it, it allowed. It was funny because when I first jumped on, the corporate part of this franchise was very worried that I was still working. But the way I looked at it was, it was my way of also marketing because it got me in the door of a lot of places that I wouldn’t have been able to get into had I just walked in the door.
But by getting a part time job at these places doing physical therapy, it also opened me up to like a client base that needed some assistance. So to me it was strategy and also paying some bills and helping putting food on the table at the same time. So yeah, so I did part time jobs with two companies and I’m still there, but I just haven’t had, had to work. I can be more selective of my time and actually because the franchise has picked up on how busy I am, it’s harder for me to actually, you know, take shifts when they call me, unfortunately. So.
Meg Schmitz:
But yeah, do you keep, do you keep those relationships open to potentially go back and work some hours or are the relationship set now?
Kendall Kineard:
So I try over the holidays things got really crazy and so I was unable. But I try to check in each week unless there’s another meeting at the same time that the meeting for the one business, one company is I try to go to their meetings just so I’m a fresh face and then like provide breakfast or whatever for them just to kind of reintroduce Myself, if there’s new faces and then the other company, I’m, I’ll, you know, send them a text or an email and just say, hey, just checking in to see if y’ all needed help with any, you know, that kind of thing to keep. That’s the one thing I not coming from an advertising sales business world that I had to learn. Like, consistency is key as far as, like, you know, following up with people and letting them know you’re here, because it’s not like people intentionally don’t use you.
It may be that you’re just not fresh on their mind when they’re trying to solve a problem. And so the more your face is in front of them, the more they see you know, the more they’ll say, oh, wait, I know somebody that can help with this or that has resources.
Meg Schmitz:
So this is such a great reminder, not only for me, but also for people who are listening. If you’re not present, then it’s easy to forget you if you’re not out there. And for you especially, case in point, unfamiliar ground for you, but you knew you had to embrace it in order to elevate your business and get more referrals.
So while it was uncomfortable in the beginning, now it’s really paying off for you.
Kendall Kineard:
Yeah. And the, the good part, you know, about having a franchise is there’s, there’s tools that they provide you to help, to try to help you be successful because they want their, you know, they want their franchise to be successful. So, like, we also have business coaches that we can meet with every so often. And, and that was who really drove home, like, the consistency part of things and kind of guided me through that because that was, you know, brand new territory.
So they’re like, this is what you gotta do. Even though it’s awkward, you gotta do it.
Meg Schmitz:
So it doesn’t seem like it would be awkward for you as I got to know you when we were working together. You’re. You’re social and you’re easy to talk to and relatable.
And so it’s kind of funny to me that it would be awkward for you, but I guess maybe it was unfamiliar. It’s just something that you hadn’t done. Does it feel more comfortable now?
Kendall Kineard:
Yeah. And because I’m not like a salesperson, like, I hate going like, cold calling and being like, hey, do you got anybody for me?
You know, so I’ve had to, like, turn my approach to, hey, let’s go grab lunch and try to be like, build a friendship with all of these People that I would be working with so that we both trust each other and that they see that I’m not there just to make a buck, that I’m really there to try to help the clients. And the other. The other part of it is I really try to go above and beyond what I’m. I’m really required to do. So, like, honestly, I’m.
The way other companies that are similar to what I do function is they just provide the name to the. To the people, and then that’s all they do. And they’re, you know, and it’s kind of actually put a bad rap for referral people doing business that way. So, you know, I try to keep up constant communication through the whole process, and then I help gather any materials. Like, I tell them, I’m like, I’m the runner.
Whatever you need, whatever you need picked up or delivered, like, call me and I’ll do it, you know, to really try to make the process seamless. So I try to add. I try to add something to the table so that I’m a joy to work with instead of to pay.
Meg Schmitz:
And you. I want to go back to something that you had said about a coach, because a lot of people wonder, she doing it on her own or do you. So is that coach provided by assisted living locators or did you find someone locally?
Is provided by the franchise. Okay.
So. But there. I mean, but now that I’ve. I’ve been doing a lot of networking within, like, chambers and stuff like that, they are readily available in the community. So.
Yeah, I think you just. It’s kind of like a dating process, probably. You just need to find somebody that. That fits you and you feel like you’re getting something out of. Because we have several different ones.
And, you know, talking to fellow franchisees, we all think differently of the coaches as far as, like, who we. Who we feel like fits us the best and who gets what we’re trying to get the best. Like, so it’s definitely, you know, find someone that fits what you’re looking for. Yeah, does the things that you need. So good.
Good clarification on that one. That is important to be in alignment and. And working with somebody who’s inspiring and motivating, but in the end, you’re the one who has to do it. I also appreciate that you’re. You shifted the paradigm from sales to problem solving so that when you’re working with a referral source, you’re.
You’re solving a problem and not just asking for a referral. Right. Because nobody Likes the, the car salesman type. You know, sorry, that puts a bad rap on car salesman. But like you know, just the
give me something, give me, give me, give me. You know, to try to provide something for them, to be a resource for them instead of what. What do you have for me? You know, a give versus a take kind of thing.
Yeah. So at home, talk about some of the. You were so frustrated when we were working together. I remember you sitting outside your. I think your daughters ballet or something that she was doing dance when we first talked.
Kendall Kineard:
Since then, no longer doing that. But she’s something. So yeah, we’re still doing all the things. But I definitely have time now to, to shape my day. Like they’ll.
There’ll be times where I work later and let my husband kind of do things if that needs to be the case. And then I can kind of schedule and I, you know, you mentioned like I was on vacation. I feel like that’s when everything happens. Like the first, the first time I really picked up business was probably the summer of 24. We went on a road trip to Colorado for, for a week and a half.
And I think I got more business in that month than I had the entire time I had signed up. Like that was when it really started clicking and I wasn’t even in town so I was like having to. I usually like to go on the tours with all of my people that are looking for places and I would have to tell them I’m out of town, but I can schedule the tour for you. I just won’t be able to meet you there. And it ended up, you know, I was able to do business and not even be in town.
So that’s what I really like about this is I can go on vacation but not feel like I’m leaving things high and dry for a week or whatever. I can take it with me and kind of just work as I need to.
Meg Schmitz:
That’s amazing. I didn’t know that at all that, that there was that coalescing of, of you being away and your business really starting to roll in and you being able to manage being on vacation. Did you still enjoy the vacation or did you feel.
Kendall Kineard:
Yeah, I did. So I would like get up in the morning and the good thing about going to Colorado is you’re. You get up first thing in the morning. It’s like lunchtime where, you know where I’m, where I work and so I could work a few hours there. And then by the time you get to lunch, people are done working.
So the being behind Your time zone kind of played in my favor of I could do a few things and still enjoy most of the day. So it worked out.
Meg Schmitz:
And so now you’re continuing to participate in your kids activities. And your husband, is he still coaching? He is.
Good. So the good part about their team, they practice in the morning so he has his afternoons where he can help out. And now and my kids are getting older too, so they’re a little more self sufficient which makes life easier as well. As far as having to run out to do something, I don’t have to worry about things going crazy, you know. So how old are they now?
Kendall Kineard:
12, 10 and 8.
Meg Schmitz:
Okay. They’re not in the driving years yet when they really start to become independent. They’re not teenagers yet. Yeah, but, but to your, to my audience, this is such a great case study in being uncertain being and making the choice to not be unhappy but to go forward towards something that was going to be uncomfortable.
There was, I remember that there was, there was the approach piece of it. It Assisted living locators fits nicely with your degree, your advanced degree, your I will say passions. But it, it didn’t disrupt, it didn’t ruin something that nurtures your soul. You’re, you’re pretty straightforward about your career and so great case study that now you have moved away from uncertainty to certainty and out of unhappiness and into satisfaction. I think I saw on your email that you’re looking to expand your business.
How are you going to do that?
Kendall Kineard:
So there’s territories that touch mine. So I’m hoping to maybe purchase one of those and then you know, build a team because just from other franchisees that have done it, the ones that have, are building like a strong team are really, you know, doing well. So that’s the challenge now is finding someone that you trust that also believes in the things you believe in or like really has the same mindset as you as far as helping these families is what I’m looking for. So that’ll be the next, you know, wave I have to ride.
It’s funny because I was when I started, you know, I’m in the fetal position on the floor. Oh my gosh, what have I just done? Talking about the business coach texting her at like three in the morning because I wake up in a panic. Those days seem to have subsided, thank God. And, and also the, the CPA I use, he, he said, you know, it’s funny to watch franchisees like when I first get them but, and then the second year and then by the Third year, you can almost see them, like, sitting at their desk with their cigar in their mouth.
Like, I, I’ve gotten to a point now where I’m a little more comfortable. And so it’s funny. And when I interviewed other franchisees, they’re like, I just told myself, give it three years. I can do anything for three years. And it really is like, three years is the point where it’s like, if you really give everything you’ve got into it and you make it to three years, all of that initial stuff that was really scary is not really the case anymore.
I mean, don’t get me wrong, it’s like literally riding a wave because you’ll, you’ll be feeling good about something, and then all of a sudden you don’t have any phone calls for a few days and you’re just like, what do I need to be doing? What do I need to be doing? And so, and now it’s just like, another wave’s coming because you’re thinking about growing, but you don’t want to, like, lose, lose what you’ve started or why you started. You don’t. Like, in my opinion, like, I do want to grow, but I don’t want to become like a factory that loses the personal, personal touch of things.
So, you know, where some people, money might be their, their goal, like, they want to make a lot of money. Mine is like, I, I want to, to be able to support my family, but I also don’t want to lose my touch with these families that are really like, overwhelmed. And I don’t want it to be, you know, just like a transaction, I guess.
Meg Schmitz:
Great point. The.
As I consider my own expansion with my, my franchise, I’ve got a single location now, and I’ve done this before with great clips. I went from a single, and I bought the second one from somebody who wanted to exit the system. And I, I opened five total. But along the way, Kendall, what you’re talking about is exactly what I wanted to build into my culture, because it wasn’t a great culture to begin with until I really took the time to say what you just said. I don’t want it to be a factory.
I don’t want it to be revolving door. I don’t want it just to be about money. Yes, that’s why we get into businesses to make money. Why else would you get into something like this? But, but to keep that, that stamp on your families, on your referral sources, so that they continue to perceive you as being that caring and compassionate problem solver.
So Question. Have you been doing all of this for the last few years on your own or do you, have you hired any administrative people?
Kendall Kineard:
No, like my husband’s on the payroll, but every now and then I need him to help me move somebody out that needs to move quick. So I’ll be like, I’ll pay you to come, I’ll pay you to come help move this person. Or you know, we’re supposed to keep our cars fairly clean.
I don’t know that I’m great at that. But so he’ll wash the car, you know, that kind of thing. But as far as, you know, running it, it’s just me right now.
Meg Schmitz:
And so as you look to expand, what do you have the role defined of who you’re looking for?
Kendall Kineard:
I think what I’m looking for, so I don’t have it defined obviously, but in my mind I’m thinking I would want somebody that kind of does exactly what I do. Just, you know, that would be four feet going in all the directions instead of just me doing it all that way. It would kind of reach out, you know, be able to go further out than what I’m able to do right now as far as like time wise.
Meg Schmitz:
So are there people at any of your therapy locations who would be a good target to either?
Kendall Kineard:
That’s what I’m thinking. I just told my business coach, like, I think I. I mean, I’m not closed off to people that aren’t in healthcare, but I do like, you know, being a physical therapist, I feel like when I walk in the B building, based on how it smells, based on how people interact with the people, I can kind of get a good idea of whether I would want my family member in here. And so I like having that perspective. But obviously like I’m not close minded to having other people and I have that group of people kind of at my fingertips where I. The other one I would have to go search out. Probably do more of like a strict interview process to make sure they fit the mold, I guess.
Meg Schmitz:
Have you managed people in the past?
Kendall Kineard:
I have. Not your kids, right? My kids and my husband. I was just thinking as I.
About the dog medication. This is random. Sorry. I take left turns. But I was putting, I was like thinking about when the dogs flee and tick medication was due.
And then I thought if something happened to me with my family know to give the dog the flea and tick medication. And then I’m like, I wonder what all I do that they don’t realize I do. That thought just hit my head. But no Actually, at my very first job, somebody told me that I would probably never make it as a manager anywhere. I know, right?
So that’s always stuck back in the back of my head, and. And it would be nice to prove people wrong. But, yeah, I’ve never really had. In, like, a working environment. I have.
Not now, coming up through school, you know, I’ve had to manage, like, teams and stuff like that, but not in the work environment.
Meg Schmitz:
So it will be. It’s really not a whole lot different from kids because I was very much like you. I never managed anybody. And then all of a sudden, I had these businesses, and my husband backed away from the business.
He’s the one who got us into it, and he backed away. I had no management experience. I had to. I. I wish I had a business coach back then who could have helped me be more understanding about my employees and the demands on them, because I came into leadership ownership with a. A demanding mentality rather than.
Rather than creating a culture that was supportive for them. Like, you got to do it this way. And I wasn’t. I didn’t necessarily have my finger on the pulse. And so, like you, my employees were the ones who told me I had no management skill because they would leave.
That’s pretty. Pretty brutal. But. But then to be a student of humanity and to pay attention to how to integrate other people into your culture, and I think for. For you then creating that.
What does that office structure look like? What is that? What is Kendall’s method look like? So that it’s still assisted living locators, and you’re true to the franchise, but you’re creating, really, your own culture with your. It’ll be a small team, but it’ll be your team, right?
Kendall Kineard:
Yeah.
Meg Schmitz:
So you’ll get there. Look at it, you know, look at where you’ve come from already and how much you’ve accomplished in the. In the three years that you’ve been doing business. And I’m glad that you brought that up, too.
I have to take my own medicine, because I said it to you and I’ve said it to everyone else that I work with. Once you make this decision, there’s the honeymoon phase, and then there’s the reality phase, and then there’s the I’m not growing fast enough phase. And then you start to hit your stride and it all comes together, but you have to give your brain time to adapt to all of this. It doesn’t come naturally, does it?
Kendall Kineard:
No, it’s like.
Like you think you’re leaving something because of the Stress and worry and blah that you hated there. But you are taking on a new type of stress and worry. It’s not as awful to, to me, it’s a different type in a sense that like now you’re kind of in control of that. But there’s always in the back of your mind, like, is there something I should be doing that I’m not doing? Am I doing enough?
Is it okay that I’m not doing anything right now? You know, there’s those thoughts that you’re having now that you’re in control. You’re just like, am I doing enough or am I about to screw it up again? You know, that kind of thing.
Meg Schmitz:
I have a coaching.
I won’t say client because she’s not paying me, but I’ve got a gal I’ve been coaching and she let me know this morning that she thinks she’s got Covid and she’s been on the couch all weekend. So shouldn’t she keep her appointment with me this afternoon? Or said, amy, you need to take care of yourself. You’re self employed. This is all you call the shots.
If, if you need a day off of work for mental health or whatever, it’s not mental, it’s. She feels like crap. Right. So giving yourself permission to, to back away. Well, and it’s permission too to go to your kids basketball games or whatever it is that they’re involved in.
Do you use a calendar where you can block off time for.
Kendall Kineard:
I use my phone calendar. I used to be a paper calendar person and then I have too many schedules. So like having to wait until I get in front of the paper calendar to write it all down, that would never happen. So I’ve gotten to where I just throw it into my calendar.
So now every night before I go to bed, I can just look at tomorrow and be like, okay, these are all the things I have to do. And it makes it easy for things like, you know, like this or if you have an online meeting, they send the invite. It automatically goes to your calendar and upload. So you have it there to remind you. So yeah.
Meg Schmitz:
Do you block time for your kids activities?
Kendall Kineard:
I mean I put their activities on my calendar, so I guess, yeah, that would be that. And to remind me because there was, there’s been times where I’m like, oh gosh, you had practice today. I totally forgot.
So yeah.
Meg Schmitz:
What I like about that, because I don’t have any employees, I don’t have any admins. It’s all me, all the time. I learned a long time ago and was really. When my son was growing up, we didn’t have apps like we’ve got calendly now.
But you can. One of my really successful guys in Milwaukee has four kids and he was not going to be beholden to his coaching practice. He was going to, he was traveling like crazy and he was missing all of his kids activities. So more than anyone, it was Jason who taught me block it off. They don’t.
Your clients don’t need to know. All they see is, oh, I can’t get time on Jason’s calendar until next week. Right. They don’t need to know what you’re doing. But for him that was such a great story.
Jason blocked off every Friday as a date day for his wife. Oh, that’s nice. He’s always had a four day practice and no one questions what he’s doing on a Friday because it’s his business. I think if we all went to four day we’d live longer. I don’t understand why we don’t have a four day week.
Kendall Kineard:
I mean, yeah, but like you can. I know, right? There was one day that my house was caving in on me. Not literally, but, you know, figuratively with crap. And I was like, I’m not working today, I’m going to to clean my house.
So. Yep.
Meg Schmitz:
And you’re talking about something that, that I was just thinking this morning I should do a video about work, life balance and how important it is for us to take that time and let, let things settle. Listen to your body. Lie on the couch if you have to.
That’s what I did all weekend. My knee just swelled into this great big melon on overnight on Friday. I didn’t do anything all weekend but ice it and elevate it. And I got caught up on LinkedIn and emails and all sorts of things that because of a five day week and I need to be here but in seat. Yeah, button seat.
But if you’re distracted and you’re not really using your calendar properly, then it’s easy to get caught up in doing the distracting stuff instead of the necessary.
Kendall Kineard:
That’s right. I have that problem with like doing my bookkeeping. I don’t really want to pay somebody to do that, but I really hate to do it. So I push it back and back and back and then I’m like 10 months behind.
Oh yeah.
So I’ve had to put that on the calendar to remind me to just sit down one day and do it. It really doesn’t take that long if I just do it. But it’s the thought of doing it that keeps me from starting.
Meg Schmitz:
Well, another case in point for business owners is in the beginning, it’s easy to wear all the hats because money, you maybe don’t have the income to pay for someone else, but. But I’m like you.
Taxes, I hate them. And accounting. I don’t enjoy having to keep track of all these businesses that Pete and I own and operate. And became really clear to me that I was at a point in my business that just spend the money because the time and effort we spend agonizing or avoiding, it’s all just negative energy. So.
So pay somebody to take that negative energy off your calendar. And then you’ve got. You don’t have a distraction now. It’s. It doesn’t weigh on you.
Kendall Kineard:
That’s the problem. It weighs on me. And then I just feel like I can’t rest until it’s done. But then I don’t want to start it because I hate doing it. So then I just sit there in that feeling.
I hate that feeling.
Meg Schmitz:
I do, too. It’s. Yeah. Think about all the other things that, that you could be doing if somebody else would just take that off your plate.
Kendall, get someone to take it off your plate. True. From me to you. It’s. It’s so great to get an update from an accountant or from my bookkeeper.
Okay, I need to do a little bit, but I don’t have to do the whole thing anymore. Makes me so happy that I can answer an accountant’s email or the bookkeeper and provide a couple of quick answers to things that they. Professionally, they went to school for it. You love doing it. Great.
I don’t. So I’m happy to hand that off.
Kendall Kineard:
Maybe that should be my goal in the year. To hand that off.
Meg Schmitz:
Yeah, do it.
Let’s check in in a couple of months and find out how you’re doing towards that end, because it just makes life so much easier. I. It was December 31st. I had an epiphany. And I don’t usually set goals for the new year, but my goal was to reduce distractions.
So it’s not a number goal, but it was a real wake up call to recognize what is necessary and essential and what is a distraction. And if the distraction is taking me away from where my time and effort is best spent, then hire somebody to do it right. So I’m taking my own medicine at this point. I’m preaching, but to the. To everyone, including yourself, yeah, you can do it.
You can do it. Because I think Then when you. Once that is gone, then.
Then you focus on the things that you know. Joy, fun, and yes are my three favorite words. Joy, funding, yes. If it’s not, then the answer is no. So that’s it for your bookkeeping and accounting.
It does not bring you the joy, fun, and yes, that is true.
Kendall Kineard:
That is true.
Meg Schmitz:
All right, so you’ve got a goal for this year, and I’m going to put it on my calendar to check in with you, say, in June to find out how you’re doing. And when do you think you’re to be ready to expand?
Kendall Kineard:
Hopefully in by June.
Meg Schmitz:
Oh, good. All right. I’m going to send you a calendar invitation, then we’re going to catch up.
Kendall Kineard:
All right, sounds good.
Meg Schmitz:
Well, thanks for taking the time this morning to give me the update, and I’m just delighted and tickled for you.
I love assisted living locators. My people who have landed there are successful and happy, and I’m glad that you had the time this morning to bring me up to speed on what’s going on.
Kendall Kineard:
Yeah. You’re one of my favorites, and you made this all possible, Meg.
Meg Schmitz:
Oh, thank you. I.
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